Once a member of kihproducts.co.uk has processed your return, you will receive details on how to return the item for replacement/refund. Please follow all the steps to ensure your return is dealt with effectively.
When sending your product(s) back to us, it is crucial that you place the items back in their original packaging. Please note that the packaging must be sealed to avoid any further damage.
Once your item is received back and the necessary checks have been done, we will email
you to update you regarding the refund/replacement to be issued.
Returning a non faulty item
Please ensure that the item is unused, in its original condition and you contact us
within 14 calendar days of delivery.
Please note that no refund/replacement can be issued if the item has been used
in any way. The item should be returned in the same condition which it was delivered
including all accessories and wrappings/seals intact. Mattresses that have been slept on
cannot be returned.
If the item is as stated above (in pristine condition), then kindly email us using our online support form with a brief description of why you would like to return the item and confirm that the item is in the condition described above.
This email should contain the full name of the person who placed the original order along with the address. You will then receive an email confirming receipt of your email and instructions on how to organise the goods to be either collected or instructions on where to send the goods.
o In all instances you will be responsible for all the delivery and collection charges
o If the error is on our part e.g. wrong item dispatched, we will be responsible for delivery charges